Get in Touch with Our Transportation Experts
Have questions about your Cancun airport transfer or private transportation service?
Write to us and a person answers. Booking questions, a change of flight, a group that needs two vehicles, a car seat for a toddler: WhatsApp is the fastest, and the phone lines below are answered day and night, every day of the year.
Need help with your booking?
ADDRESS
Calle Insurgentes Manzana 257 Lote 1-02 Planta Alta Sm 307 Alfredo V. Bonfil, 77560
You can send an e-mail directly to:
bookings@taxishuttlecancun.com
Which channel suits you
If you have landed, or your flight has just moved, use WhatsApp. It is the only channel where you can send us a photo of the arrivals board or your boarding pass, and where what was agreed stays in writing. It is also the channel bookings are cancelled on.
If you would rather talk, call. We answer at any hour of the day, any day of the year.
For anything that is not urgent - an invoice, moving next week's booking, a price for a group of fifteen or more - use email or the form on this page. There is room for the details there and nobody has to dictate them over the phone.
What to have to hand
If you have already booked, your booking number. With it we see your whole service at once, instead of asking you for name, date and hotel separately.
If you have not booked yet, four things: date, flight number, which hotel you are going to and how many are travelling. That is enough for a fixed price. If you have a baby seat or bulky luggage - boards, golf clubs, diving gear - say so from the start: it changes the vehicle, not the price.
You have landed and cannot see anyone
Stay at your terminal exit. That is where we wait, holding a sign with your name. If your flight came in early or you came out of a different door than usual, we may be a few metres away and lost among the people waiting.
Call or WhatsApp us from right there with your booking number: we will tell you exactly where the driver is standing. It takes a minute, and it beats wandering around with your bags or taking the first ride that walks up quoting a price.
Changing or cancelling
Changes of time, date or vehicle are free up to eight hours before the service. Write to us with your booking number and what you want to move.
Cancellations go through WhatsApp with twenty-four hours' notice. If your flight is delayed there is nothing to cancel: we track it live and the waiting is not charged.
How long we take to reply
On WhatsApp and by phone, at any hour, every day of the year. By email and through the form, the same day. We answer in English and Spanish, and so do the drivers.